Help
Help with Forest Metrix.
The User Manual covers the whole app, from your first sign-in to the Office pages. Licensed users read it in the Web Console, where the PDF is too; Help inside the app has a quick start and a technical reference that work offline. The answers further down cover what people ask us most.
User manual
The Forest Metrix User Manual
15 chapters with screenshots: getting started, projects, stands and boundaries, plots, tallying, plot data, maps and GPS, reports, import and export, templates, settings, sharing and sync, account and devices, help, and the Office pages. Written for version 4.0 of the app, on phones, tablets and the web.
It's in the Web Console under User Manual, for everyone with a Forest Metrix license. Sign in with the same username and password as the app; the whole manual is there as a PDF as well.
Common questions
Signing in, seats and devices
Trouble signing in
Use the same username or email and password everywhere: the app, the Office pages and the account page share one login. If you forgot your password, tap “Forgot password?” on the sign-in screen and follow the link in the email.
A message that the login is already in use means the same account is signed in on another device. Continuing signs the other one out.
“No active license” on this device
The app checks that the account is active and that you hold one of its seats. The most common cause is a seat that was reassigned to someone else, which your account admin can see on the account page. Work already saved on the device is not lost, and syncing resumes once a seat is restored.
Adding or removing people
People and seats are managed on your account page at account.forestmetrix.com, not in the app. Add someone by email, then give them a seat. Removing someone releases their seat for someone else; their synced projects stay with the account.
Deleting your account
You can request deletion from inside the app, and we confirm by email before anything is removed. See the steps →
Contact
Reach the team
Questions, bug reports and feature requests all go to the same place. Email [email protected] or call 802-727-7577. You can also send a request from the Help screen in the app.
Legacy Forest Metrix (FileMaker)
Using the FileMaker version?
Downloads, the manual and the tutorial videos for legacy Forest Metrix are on their own page. Legacy downloads and help →