If you just purchased our Forest Metrix software for timber cruising, you should be all set because you have already downloaded the Forest Metrix app trial.

If you purchased our Urban Forest Metrix software for street tree inventories and arborist work, we will contact you about setting up a time to take you through a quick walkthrough so that we can make the customizations needed. We will then email you with a link to your version of the program with instructions for getting it up onto your mobile device and/or your computer.

If you don’t get an email please let us know here, and we’ll make sure you are helped. Some tips:

• Plan on trying out the system and testing it for your purposes prior to doing actual commercial work. More often than not, you will want us to make a minor change or two, and you don’t want to be on a client site when you are learning how to use the system.
• Keep a list of desired changes and additions you would like us to make for you. It is very hard to keep everything in your head when you are learning a new system, so keep a written list.
• ALWAYS feel free to call or email us if you ever get stuck or have any questions. Especially at the beginning of your using the system, we want to make sure you are comfortable with it. Don’t hesitate.

Thank you again for purchasing the software. We work very closely with our clients and are very proud of the relationships we’ve built with a quickly growing community. We look forward to getting to know you.